Frequently Asked Questions

This article contains some of the most frequently asked questions. If you can't find an answer to your question in here, feel free to reach using the chat widget or send us an email at

  • How long time does it take to sync a source?
    The short answer is: it depends. It depends on the number of profiles and the specific source system. Some are snappier than others and a huge number of profiles will take longer time than just a handfull. For reference - a MailChimp account with about 10 000 profiles will sync in under 5 minutes.
  • How do I find a generated audience in Facebook Business Manager?
    Once an audience has been sent to Facebook you will find them in the "Business Manager > Assets > Audiences". You can easily see which audiences were generated by Supercrowd since they will be marked as "Generated by Supercrowd" in the descriptions.
  • How do I upgrade/downgrade/cancel my subscription?
    To update your subscription send an email to us at
  • What is love?
    Baby don't hurt me, don't hurt me. No more.

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